Staff and management play a decisive role in change processes. Experience has shown that frequently vital change initiatives fail in face of the workforce's resistance rather than due to an inadequate strategy or planning. It is important to avoid this by convincing communication, qualification and motivation actions, as well as effective support to ensure the enduring change.

Human Performance and Change Management concentrates on the human factor in change processes. Our service range addresses all the aspects of developing and implementing state-of-the-art tools to enhance personnel's commitment and performance at all levels.

Our services in detail:

Research

• Customer and target group surveys/Mystery Shopping
• Employee surveys
• Company culture and team analyses
• Mystery Testing (Test-customer analyses)

Consulting

• Planning and implementation of change processes
• Implementation of performance-enhancing tools in management and sales (for example goal-setting / coaching, reporting / evaluation, motivation / incentives)
• Implementation of programs to enhance customer focus
• Introduction and implementation of CIP

Training

• Coaching of the employees in change processes
• Seminars and training sessions in management performance
• Team development / management team training (indoor and outdoor)
• Sales seminars
• Continuous development of sales and marketing

The core benefits for our customers are

• detailed information for the correct decisions concerning the change process
• improvement of the efficiency of your employees, management and teams by qualification and training
• perfection of your change processes to ensure faster, smoother and therefore most cost-efficient implementation.

Our customers' needs dictate the scope of our activities. In all our efforts, we are focused to implement change initiatives - pragmatically, effectively and enduringly, with the employees and managers' proactive involvement.

Dr. Peter Niebisch, Agamus Consult